Privacy and Data Policy

Privacy Policy

1.    Introduction

We are very delighted that you have shown interest in our hotel. Data protection is of a particularly high priority for the management of Casale Panayiotis Traditional Village Hotel. We at Casale Panayiotis Traditional Village Hotel are dedicated to protecting our guests’ privacy and safeguarding their personal data. Our mission is to consistently exceed our guests' expectations in terms of the products and services we provide to them. We strive to create an experience that is responsive to our guests' needs by using the data they entrust us with responsibly. We are committed to respecting our quests’ privacy and adhering to the principles of applicable data protection and privacy laws according to E.U. regulations.

We have provided this Privacy Statement as an explanation of how we collect, how the use of this data can benefit your experience with us, with whom and for what purposes we may share the data and the choices you can make about the use of the data. We also describe the measures we take to protect the security of the data and how you can contact us about our privacy policy practices.

2.    Your Consent

Please review this Policy before using this website or our other services. By using this website and our other services, you are consenting to the collection, use and disclosure of your data as set forth in this Policy. If you do not agree to be bound by this Policy, you may not access or use this service or other hotel services. You decide how much data to share with us in most cases, but not sharing required data may limit your ability to engage in our valuable and pleasurable services.

3.    What Data About You Do We Collect

Casale Panayiotis Traditional Village Hotel collects your data to operate effectively and provide you with the best experiences when using our services. The kind of data we will collect will depend on the context of your interactions with Casale Panayiotis Traditional Village Hotel and the services you use. The following are examples of the data that may be collected:

• Contact data that you provide to us (such as full name, email address, mailing address, phone number, passport number or ID number).
• Payment data (including credit card number, code and expiry date, billing address, and bank account data).
• Demographic data (such as age, gender, country, nationality and preferred language).
• Data related to your reservation, stay, or visit (date of arrival and departure, goods and services purchased);
• Data necessary to fulfill your special requests and/or specific accommodations; (e.g., health conditions that require special room accommodations);
• Copies of your correspondence with us;
• Your interests and preferences;
• Data related to your use and interaction with our website. We obtain certain data when your web browser enters our website including your IP address, browser type, operating system, mobile network data, pages viewed and access times. This data facilitates us to communicate efficiently with our guests.
• Data collected from surveys. 

4. The Ways We Collect Data

Through Our Online Services: We may collect data when you make a reservation or otherwise purchase goods and services from us, communicate with us via online services, inform us of any special requests or preferences you may have, or sign up for a newsletter or participate in a survey, contest, or promotional offer. We use tracking tools like browser cookies and web beacons to collect data. We collect data about users over time when you use this website or any applications that we may make available on our website. Is this case we only process all the data we collect in a way which does not identify you (or anyone else) as individuals or to single out data on an individual level.

Through Our Offline Services: We may collect data from you offline, such as when you visit the hotel, make a reservation at the front office, over the phone or contact customer service or use the spa.

From Other Sources: This may include data from your travel agent, airline, credit card, travel operator, online reservation operator and other partners, as well as from social media platforms.  

Security Systems: When you visit our managed properties, data may be collected about you through such properties’ closed-circuit television systems, electronic key cards and other security systems.

5.    How Do We Use Data

To provide the services you request, such as to facilitate reservations, send confirmations or pre-arrival messages, to assist you with meetings, events or celebrations and provide you with other data about the area and the hotel at which you are scheduled to stay.

To complete and fulfill your reservation and stay, for example, to process your payment, ensure that your room is available and provide you with related customer service.

To send you administrative data, marketing communications, promotional offers, periodic customer satisfaction, market research or quality assurance surveys.

For our business purposes, such as data analysis, audits, security and fraud monitoring and prevention, developing new products and services, enhancing, improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns, operating and expanding our business activities.

6.    With Whom We Share Data

(a) Third party service providers who process data on our behalf to help us undertake the activities to provide you with a great customer experience. We may permit selected third parties such as service providers, agents, contractors, to use your data, including mail houses and e-mail service providers that we engage to send and disseminate promotional materials, data center providers that host our servers and third-party agents that process mailing, online bookings and purchases on our behalf.

These parties are contractually prohibited from using data for any purpose other than for the purpose specified in their respective contracts and will be subject to obligations to process data in compliance with the same safeguards that we deploy.

(b) Law enforcement agencies, government authorities, regulators and the court to comply with our legal obligations or to handle incidents / claims. We may disclose your data when required by relevant law or court order, or as requested by other government or law enforcement authorities to assist with proceedings or investigations.

7.    Security

The management of Casale Panayiotis Traditional Village Hotel recognizes the importance of data security and is constantly reviewing and enhancing our technical, physical, logical security rules and procedures. We implement reasonable administrative, organizational, technical safeguards and security measures to protect personal data within our control from unauthorized access, acquisition, disclosure, destruction or alteration, accidental loss, misuse or damage. We regularly review and monitor such safeguards and security measures.

All Casale Panayiotis Traditional Village Hotel owned web sites and servers have security measures in place to help protect your personal data against accidental, loss, misuse, unlawful or unauthorized access, disclosure, or alteration while under our control.

8.    In The Event Of Breach

In the unlikely event of a data breach, we are prepared with certain procedures based on our Personal Data Management System to notify you of the disclosure of private data.

9.    How Long Do We Keep Data

Please note that we may need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase, reservation or promotion). There may also be residual data that will remain within our databases and other records, which will not be removed. In addition, there may be certain data to which we are unable to enable you to review, for legal, security, or other reasons.

In general, we will retain your data for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.

10.Links From Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11.Questions, Concerns Or Access To Your Personal Data

Our Data Protection Officer will be happy to answer any concerns or queries you may have relating to the use or storage of your personal data based on your rights under the E.U. General Data Protection Regulation.  You may exercise any of these rights in relation to your personal data by contacting our Data Protection Officer by email at info@casalepanayiotis.com or by post or in person at 80 Markou Drakou Str., Kalopanayiotis, 2862, Nicosia, Cyprus.

12.Privacy Policy Updates

From time to time we may change our Privacy Policy. The latest version of our Privacy Policy will always be published on our website.  Please check our site periodically for updates.